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How can we help?

Manage Subscription

Cancel Subscription Purchased with Apple ID

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If you subscribed to the app with Apple ID, please follow these steps:

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  1. Go to your iPhone Settings

  2. Tap on your Apple ID Profile

  3. Tap on "Subscriptions

  4. Select the Bloom subscription

  5. Tap on "Cancel Subscription" to disable it from automatically renewing at the end of the billing cycle or 7- Day Trial.

Cancel Subscription Purchased from our website or by Credit Card 

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If you subscribed directly with us, please follow these steps:

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  1. Go to your Bloom app

  2. Tap on Entries

  3. Tap on Settings (upper right corner)

  4. Go to Manage Subscription

  5. You will find "To cancel your Bloom Subscription with Stripe, tap here"

  6. Click on "Tap Here" and this will cancel your subscription.

  7. If the link is not working or if the cancellation has failed, please email support@enjoybloom.com and we can help.

Bloom’s 30- Day Money-Back Guarantee

If you’re not entirely happy with your subscription with Bloom, we’re here to help. Bloom offers a very simple 30-day money-back guarantee for its subscribers. To get a refund under the 30-day policy:

 

1. Go to your Bloom app and then tap on Entries.

2. On the Entries page, tap on the Settings icon on the top right corner.

3. On the Settings Menu, tap on Manage Subscription.

4. Below the Manage Subscription page, tap on Request Refund button.

 

If you are requesting a refund past the 30-day policy, please follow the steps below. Our refund process depends on where you purchased your subscription.

 

 

Bloom:

If you purchased your subscription through our website, please contact us at support@enjoybloom.com, we’re happy assist.

 

iTunes App Store:

 Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Bloom through iTunes will need to reach out to Apple directly with any refund requests. They are *typically* able to honor all refund requests within 60 days of the purchase date (but it's at their discretion). You can contact iTunes Customer Support directly at  https://getsupport.apple.com/

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I am on a trial but got charged immediately

Our monthly plans are charged immediately. The yearly plan comes with a 7-day trial. If you need a refund please contact Apple directly here as they manage all refunds.

Subscription doesn't work

If you have a subscription running you can go to your settings inside Bloom and click on "Restore Purchase" to activate your membership again.

Technical Issues

I just subscribed but all content is locked:
Please go inside the Bloom App to your settings section and click on "Restore Purchase" this will reactivate your membership.

I need to report a bug:
We're sorry you are experiencing glitches. Please report them directly to us. It helps if you tell us what iPhone model you are using and what iOS version you have installed. Email us a description of the problem here. 

Contact us

support@enjoybloom.com

Have more questions?

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