How can we help?
APP - If you subscribed in the app via your Apple ID you can cancel your subscription it by going to your iPhone Settings app, clicking on your Apple ID and then click on subscriptions to find Bloom and cancel your trial by scrolling to the bottom.
WEB - If you subscribed via Apple Pay or with your credit card you can cancel your subscription by clicking here and following the steps.
We are sorry to hear that you weren't satisfied with Bloom. If your purchase was made through the App Store, you can request a refund from Apple just as you would for any in-app purchase by requesting a refund here or reaching out to the Apple Care team here: 1-800-APL-CARE (800–275–2273). Please note: Any purchases completed through Apple's system are subject to Apple's Terms of Service, and Bloom will not be able to process any refunds or extensions for purchase processed by Apple. Apple also provides more detailed information on their Help & Support website.
I am on a trial but got charged immediately
We're sorry you are experiencing issues. Our monthly plans are charged immediately. The yearly plan comes with a 7-day trial. If you need a refund please contact Apple directly here as they manage all refunds.
Subscription doesn't work
If you have a subscription running you can go to your settings inside Bloom and click on "Restore Purchase" to activate your membership again.
I just subscribed but all content is locked
Please go inside the Bloom App to your settings section and click on "Restore Purchase" this will reactivate your membership.
I am experiencing glitches
We're sorry you are experiencing glitches. Please report them directly to us and tell us what iPhone model you are using and what iOS version you have. Please also let us know the problem. Email us here.
I need to report a bug
Alright, we will make sure this gets fixed asap. Please email us here and let us know what iPhone model you have and what's the bug.